Returns accepted for 30 days

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item/s must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

We will provide you with a returns label to send the item(s) back to us. Upon receiving the item(s) back in their original condition, we will issue a full refund minus the cost of the returns label (£2.99)

Please keep a note of your tracking number so we can use this if your parcel goes missing. 

Please note that if the value of your return exceeds £100, you will need to use your own returns method. Please keep a note of your tracking number so we can use this if your parcel goes missing.

Please be aware that Dominic Frazer Ltd bears no responsibility for any lost or damaged goods during their return to us. The risk associated with the goods remains with you until they are received by Dominic Frazer Ltd. We strongly recommend that customers utilize a reputable shipping service with tracking when returning items to our warehouse. In the event of loss during transit, Dominic Frazer Ltd reserves the right, at its discretion, to withhold refund processing until evidence of the returned items being dispatched is provided by you. It should be clarified that refunds will only be issued after all returned goods have been received and assessed in our warehouse to ensure they are in the same condition as when initially sent.

If you do not communicate within 30 days of receiving your order, Dominic Frazer Ltd will assume that you have accepted the item.

Submit a return request

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return. you can also click here to get started.

1. Log in to your account:

1. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.

2. Click the order that you want to submit the return for.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the store.

5. Click Request Return. If your return request is approved and requires shipping, then you will receive an email with shipping instructions.

6. After the product is returned, you will receive a refund.

Please keep a note of your tracking number so we can use this if your parcel goes missing.

Refunds

We will notify you once we’ve received and inspected your return. you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@dominicfrazer.co.uk.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return or refund questions at info@dominicfrazer.co.uk.

How will you refund me?

We will issue the refund to the same payment method used for the order.

Damages and issues

Please inspect your order upon delivery and notify us immediately if you notice any defects or damages, or if you receive the wrong item so that we can promptly assist you.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Cancelling Orders

If your order has not yet been dispatched and you are looking to cancel it, please contact our customer service team info@dominicfrazer.co.uk. We will do our best to cancel the order before despatch but cannot guarantee this. Although we will do our best to notify the warehouse of your cancellation, in rare cases, your item(s) may still be dispatched to you. If this occurs, we will promptly provide you with a returns label to send the item(s) back to us. Upon safe receipt of the item(s) in their original condition, we will issue a full refund minus the cost of the returns label.